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Hello, how can we help?
************* IMPORTANT NOTE *************
Before submitting a ticket for any issue with your PC or laptop, ALWAYS reboot your computer before submitting a ticket, as this alone will solve a large percentage of issues.
***** Help us resolve your issue as soon as possible *****
What is the problem?
- Clearly describe what is happening on your computer
- Include any error messages or how to repeat the process (exact wording if possible)
What have you already tried?
- Restarting the device
- Reconnecting
- Anything else you have attempted
(This helps us avoid repeating steps and speeding up the process)
Device & Location
- Your device (e.g. laptop, PC, printer)
- Where you are (office, reception, home, etc.)
Access Details (if remote support is needed)
- AnyDesk
- Your IP address
Tickets without sufficient detail may take longer to resolve.