************* IMPORTANT NOTE *************

An update to Microsoft Office is causing some login errors or “Add New Service” popups.

To fix this, close ALL Office programs: Outlook, Excel, Word, Powerpoint. Ensure they are all closed. (Your internet browser, e.g. Edge, Chrome, is not part of Office.)

• Open Word.
• Click File in the top left.
• Click on Account in the bottom left.
• Click on Manage Settings in the top left.
• Scroll down to “All connected experiences” and untick “Turn on all connected experiences”.
• Press OK and close Word. Open Outlook and confirm popup has disappeared.

If it persists, start from the beginning, closing all Office apps.

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Before submitting a ticket for any issue with your PC or laptop, ALWAYS reboot your computer before submitting a ticket, as this alone will solve a large percentage of issues.