CBH Outlook asks for password
If Outlook asks for your password, your Windows password has likely expired. You will need to log out of Windows and log in again with YOUR username, where you will be asked to reset your password.
************* IMPORTANT NOTE *************
The email server will experience some downtime this evening and throughout the night - 16th October 2025
----
An update to Microsoft Office is causing some login errors or “Add New Service” popups.
To fix this, close ALL Office programs: Outlook, Excel, Word, Powerpoint. Ensure they are all closed. (Your internet browser, e.g. Edge, Chrome, is not part of Office.)
- Open Word.
- Click File in the top left.
- Click on Account in the bottom left.
- Click on Manage Settings in the top left.
- Scroll down to “All connected experiences” and untick “Turn on all connected experiences”.
- Press OK and close Word. Open Outlook and confirm popup has disappeared.
If it persists, start from the beginning, closing all Office apps.
----
Before submitting a ticket for any issue with your PC or laptop, ALWAYS reboot your computer before submitting a ticket, as this alone will solve a large percentage of issues.